Help
Frequently asked
If the answer is not here, write to us — a person replies.
Orders and production
How long until my order ships?
Every piece is made after you order it. Production takes two to five working days, then delivery takes 5–9 business days on the standard service or 2–4 business days on express. You get tracking by email as soon as it leaves the facility.
Can I change or cancel my order?
Write to us as soon as you can. Before production starts we can change or cancel anything. Once a garment is in production it cannot be stopped — it was made for you specifically, which is the trade-off of making nothing in advance.
Where is my order made?
At the print facility closest to your delivery address, through our production partner. That keeps shipping distances — and the footprint that comes with them — short.
Sizing and fit
How does the fit run?
Every piece names the exact blank it is printed on — the manufacturer and model — in the size guide on its product page, so you can check that garment’s own measurements or compare against one you already own.
As a rule, take your usual size in a regular fit and size down if you are between two. An oversized cut already carries the volume, so take your usual size there too.
What are the measurements?
They belong to the blank, not to us, so they are on each product page rather than here: open Size guide beside the size picker and it names the garment the design is printed on.
The dependable method is to measure a t-shirt you already like — chest armpit seam to armpit seam, length from the shoulder down — and match those two numbers. Sizes are US unisex, which line up with UK tops.
How should I wash it?
Cold wash inside out, hang to dry, iron on the reverse. Do not tumble dry prints or embroidery. Treated this way, the print outlasts the garment.
Delivery, returns and payment
Do you ship to Nigeria, the UK and the US?
Yes, and to Europe and most of the world. Duties and import taxes are not included in the price and are charged by your country on arrival, if they apply. Full detail is on the shipping page.
What if it arrives faulty or misprinted?
We replace it, free, and you do not need to send the original back. Send us a photo within 30 days of delivery. See the returns policy for the full position on change-of-mind returns.
How can I pay?
Card (Visa, Mastercard, Amex), Apple Pay, Google Pay, Klarna and Link — all through Stripe. Payment is handled entirely by Stripe: your card details never reach our servers, and we never store them.
Is my data safe?
We keep what an order needs and nothing else: your email, delivery address and what you bought. No card numbers, ever. The privacy policy sets out exactly what is stored and for how long.
Still stuck? Write to the crew or email chat@ikenga.ng.